Bid invitations and messages sent out from our system come from "firstname.lastname@example.org." In rare instances, our emails can be blocked by your Internet Service Provider (ISP). Follow the steps below to resolve this issue.
To unblock your emails
- Contact your IT Department asking them to allow the following:
- Emails coming from email@example.com (it's not a distribution list).
- Our return path firstname.lastname@example.org (which is our email sending service).
- All images coming from imgix.net (this is a popular image hosting service which we use to host logos).
- Emails coming from email@example.com
- Contact BuildingConnected support - we'll confirm that everything looks correct on our end.
Please also note that you may need to apply these settings to your email software and any anti-virus programs that you may have connected to your email.