BuildingConnected makes it easy to access and download the files you need to prepare and submit your bid. If you encounter an issue with downloading files, it is important to start by identifying the behavior you’re experiencing.
There are three behaviors to look for: the download starts but doesn’t finish, the download does not start at all, or an error appears during a download attempt. This article explains the troubleshooting steps to try if you encounter any of these technical issues while downloading files from our site.
The download starts but doesn’t finish
If a download starts but doesn’t finish, try downloading files individually instead of using the “Download All” option. For instructions on how to do this please reference the article, How subcontractors can download files for bids.
If you are still not able to download the file, try using a different browser. We recommend using BuildingConnected on Chrome however these browsers are also supported: Internet Explorer, Firefox, Safari.
The last troubleshooting step to try for this behavior is to download the file from an Incognito/Private browser window. Incognito/Private mode temporarily disable your browser’s add-ons, plugins and extensions which might be interfering with your ability to download the file. If you are able to download the file while in this mode, then one or more of these items is contributing to the issue.
You can find instructions for opening Incognito/Private windows below:
If the issue persists after trying these steps, you may be experiencing intermittent connectivity issues. If so, try downloading the files at a later time or from a different network.
The download does not start at all
Typically when a file is downloaded, a progress bar appears at the bottom of the screens showing you the status of the download.
If you attempt to download a file but a progress bar does not appear, start by trying to download the file from a different connection. For example, try using data from your mobile phone to try and download one of the files for the project. The purpose of this step is to make sure that the behavior you’re experiencing is not due to an issue with your connection.
If you encounter the same behavior while using a different connection, please contact email@example.com for additional assistance. In your message, please indicate that the steps above have already been attempted and the outcomes of each step.
An error appears during a download attempt
If you encounter an error message while downloading a file, start attempting the download from a different browser. If the issue persists, please contact firstname.lastname@example.org so that we can investigate further. To best help us troubleshoot with you, please include the following details in your message:
- A screenshot of your entire screen showing the error.
- Confirmation that the error occurred on multiple browsers, and a note listing which browsers have been used.
If you have any questions about troubleshooting file download issues, please contact us at email@example.com. We’re happy to help!