If you are trying to log in to your BuildingConnected account but receive an error message stating “Your account is locked,” this could be for a variety of reasons which are listed below.
- If you are a general contractor and use BuildingConnected’s free service (where you do not have a paid contract), your account has a limit of three projects per month and 2,000 invites sent per month. If these limits are exceeded three times, your account may be locked.
- There may be some outstanding billing associated with your account. Please contact your Account Executive for further details.
- If you are a general contractor, your account may be locked if your company's BuildingConnected subscription has ended and you no longer have a paid contract.
- Accounts may also be locked if individuals have violated BuildingConnected’s terms and conditions.
If you need further assistance with your locked account, please contact BuildingConnected Support.