BuildingConnected alerts users when they experience a disruption to their internet connection. If our site is unable to connect with your internet, you will encounter the following error message:
To resolve the “Network error” message
To start, determine if the issue is specific to your computer. Ask a member of your office to access BuildingConnected from their computer. If the colleague encounters the same error message, please reach out to your company’s IT department to troubleshoot your company’s internet connection. Please note that BuildingConnected Support does not troubleshoot company-wide internet issues.
If the error is only occurring on your computer, please disconnect from your internet connection for sixty seconds and then re-connect. Taking this step should help because it refreshes the connection between your computer and your internet. Once you are re-connected to the internet, refresh your browser and try again. Please note that the steps to disconnect from the internet depends on the type of connection that you are using (WiFi or hardwired). If you are not sure of the type of connection that your computer is using, please reach out to your IT department for assistance.