If you are expecting to receive an email notification but are unable to locate it in your inbox, please follow the steps below to ensure emails are delivered to your inbox in the future.
Note: Even though you may not receive the emails, bid or qualification invitations, messages, and submitted proposals will always appear in your BuildingConnected account.
- Check spam folders
- Our spam rate is very low, but please check spam folders to ensure your email did not flag the email notification as spam or junk mail.
Allow emails from BuildingConnected
If you are unable to locate the email in spam folders, there may be an error on your email server causing the email to bounce. To resolve this, please allow emails from email@example.com.
For instructions on how to allow emails in Gmail, please reference the article, “How to allow emails from BuildingConnected and TradeTapp in Gmail.” If you do not use Gmail, please reach out to your IT department or email service provider for instructions on adding emails to an allowed list.
Once emails are allowed, all email notifications from BuildingConnected should be delivered straight to your inbox.
- If you have completed the steps above but are still unable to locate notifications from BuildingConnected in your inbox, please contact BuildingConnected support. We’re happy to help!